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Customer Support & Help Center

Get instant help with our comprehensive support center. Find answers to common questions about container solutions, shipping containers, office containers, and storage solutions. Our expert customer service team is available 24/7 to assist you with technical support, product information, and custom container solutions.

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Frequently Asked Questions

How do I track my container order and shipment?

You can track your container order through multiple methods:

  • Login to your customer portal at ashsan.in/portal
  • Use your order tracking number sent via email/SMS
  • Call our 24/7 support hotline: +91-97181 85353
  • Real-time GPS tracking available for delivery trucks

📱 Download our mobile app for instant notifications!

What is your comprehensive warranty policy?

Return Policy:

  • Custom containers: 15-day inspection period
  • Items must be in original condition with minimal wear
  • Free return pickup for defective products

Warranty Coverage:

  • 🛡️ 5-year structural warranty on all containers
  • ⚡ 2-year electrical warranty on office containers
  • 🔧 1-year warranty on accessories and fittings
  • 💧 Weather-seal guarantee for 3 years

How can I contact customer support? What are your response times?

Multiple Ways to Reach Us:

📞 Phone Support

+91-98111 19953 (24/7)

Average wait: <2 minutes

💬 Live Chat

Available on website

Instant response

📧 Email

support@ashsan.in

Response within 2 hours

📱 WhatsApp

+91-98111 19953

Quick support available

🎯 Priority Support: Premium customers get dedicated account managers!

What payment methods and financing options do you accept?

💳 Accepted Payment Methods:

  • All major credit cards (Visa, MasterCard, American Express)
  • Debit cards and ATM cards
  • PayPal and digital wallets
  • Bank transfers (NEFT/RTGS)
  • UPI payments (GPay, PhonePe, Paytm)
  • Cryptocurrency (Bitcoin, Ethereum)

💰 Financing Options:

  • 0% EMI for 12-24 months
  • Business loans up to ₹50 lakhs
  • Lease-to-own programs
  • Corporate credit accounts
  • Bulk order discounts (5-25%)
  • Advance payment rewards

🔒 Secure Payments: 256-bit SSL encryption & PCI DSS compliant

What are your shipping and delivery timeframes across India?

🚛 Standard Containers:

  • Metro cities: 3-5 business days
  • State capitals: 5-7 business days
  • Tier 2 cities: 7-10 business days
  • Remote areas: 10-15 business days

🏢 Custom/Office Containers:

  • Manufacturing: 15-30 days
  • Quality testing: 2-3 days
  • Shipping: Same as standard
  • Installation: 1-2 days on-site

🎯 Express Delivery: Same-day delivery available in Delhi, Mumbai, Bangalore (additional charges apply)

📦 Free installation and setup included with all office containers!

What amenities and features come with office containers?

🏢 Standard Features:

  • Climate control (AC/Heating)
  • LED lighting systems
  • Multiple power outlets
  • Ethernet and WiFi ready
  • Security doors and windows
  • Fire safety equipment

⭐ Premium Add-ons:

  • Smart glass windows
  • Kitchenette with sink
  • Bathroom facilities
  • Solar panel integration
  • Advanced security systems
  • Soundproofing materials

🎨 Customization Options:

• Interior design and furniture • Corporate branding • Partition walls • Meeting room setup • Reception area design

What storage solutions and security features are available?

📦 Storage Types:

  • Dry storage containers (standard)
  • Refrigerated containers (reefers)
  • Ventilated containers
  • Hazardous material storage
  • Archive and document storage
  • Vehicle and equipment storage

🔒 Security Features:

  • Biometric access control
  • 24/7 CCTV surveillance
  • Motion sensor alarms
  • GPS tracking devices
  • Tamper-proof locks
  • Security guard services

🌟 Smart Storage: IoT sensors for temperature, humidity, and inventory monitoring available!

Do you provide installation, maintenance, and repair services?

🔧 Installation Services:

  • Professional site survey and preparation
  • Foundation and leveling services
  • Electrical and plumbing connections
  • HVAC system installation
  • Network and communication setup

🛠️ Maintenance Packages:

  • Annual maintenance contracts (AMC)
  • Quarterly safety inspections
  • Preventive maintenance schedules
  • Emergency repair services (24/7)
  • Part replacement and upgrades

🚀 Service Coverage: Pan-India service network with 200+ certified technicians

What container sizes and custom dimensions are available?

📏 Standard Sizes:

  • 10ft: 10' × 8' × 8.5' (Small storage)
  • 20ft: 20' × 8' × 8.5' (Standard shipping)
  • 40ft: 40' × 8' × 8.5' (Large cargo)
  • 40ft HC: 40' × 8' × 9.5' (High cube)
  • 45ft: 45' × 8' × 9.5' (Extra capacity)

🎯 Custom Options:

  • Length: 8ft to 53ft
  • Width: 7ft to 12ft
  • Height: 7ft to 12ft
  • Multi-container combinations
  • L-shaped and U-shaped designs

⚡ Quick Quote: Use our interactive size calculator on the website for instant pricing!

What permits and regulations apply to container installations?

📋 Required Permits:

  • Municipal building permits for permanent installations
  • Fire NOC for office and commercial use
  • Electrical connection permits
  • Environmental clearances (if applicable)
  • Labour department approvals for worker accommodation

⚖️ Compliance Standards:

  • IS 801-1975 (Code of Practice for Use of Steel)
  • NBC 2016 (National Building Code)
  • Factory Act compliance for industrial use
  • OSHA safety standards

🤝 Permit Assistance: Our legal team helps with documentation and permit processing - Free consultation included!

🎯 Premium Customer Support

Still need help? Our expert support team is available 24/7 to assist you with technical questions, custom solutions, and specialized container requirements.

Phone Support

+91-98111 19953

Available 24/7

Live Chat

Instant response

Online now

Email Support

support@ashsan.in

<2hr response

WhatsApp

Quick Support

Chat now

Request a Quote

Need a custom container solution? Request a quote and our team will get back to you with a personalized proposal.